How can we help?

Is the Auction-Plattform free?

Creating a account is completely free. Accounts are used in order to bid on auctions. Before bidding, you must read and accept the auction conditions of the organizer. There you will find a detailed listing of what costs will be incurred should you bid on a lot.

What are the auction fees?

The auction fees can be found in the auction conditions of the respective auction organizer.

I do not have an email address. How do I register?

To register, you must have an email address and create a password. If you do not have an email address, unfortunately, it is not possible to register.

I do not have a mobile telephone number. How do I register?

To register, you need an email address and to create a password. To bid in our auctions, you must also register your phone number. If you do not have a mobile phone, you can provide a landline number for verification purposes.

How do I register?

Select the ‘Register’ button at the top right corner of our website. You can also click on ‘Log in‘ and then ‘Create a free account’. To register an account, you will need an email address and a mobile phone.

Your password needs to consist of between 6 to 10 characters. When you have finished signing up, you will receive a confirmation email. By clicking on the link in the email, you can confirm your registration and activate your account.

I haven't received the verification code to activate my account. Could you send it again?

A code entry screen appears at a certain point during the verification process. At the bottom of this screen, you'll find a message indicating what to do if you still haven't received a code after five minutes following your first request. If you follow those instructions, and use the link, you will receive a new text message with a code.

How do I sign in?

You can sign in by selecting 'Log In' on the top right-hand side of the website. You can sign in using your email address. You’ll also need your password.

I can't sign in. What should I do?

You can only sign in with an activated account. In order to activate your account, you will need to click on the link in the confirmation email you received from us when signing up. Please consider that your password is case sensitive. Make sure CAPS LOCK on your keyboard is turned off.

I've lost my password and can't sign in. What can I do?

You can request a new password easily by using the 'forgotten your password' link on the sign in page. You'll be sent an email with a link to the password creation page.

My questions have not been answered yet

Then you are welcome to fill out the form below and send it to us. We will then answer your question as soon as possible.

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