FAQS

Creating a account is completely free. Accounts are used in order to bid on auctions. Before bidding, you must read and accept the auction conditions of the organizer. There you will find a detailed listing of what costs will be incurred should you bid on a lot.

The auction fees can be found in the auction conditions of the respective auction organizer.

To register, you must have an email address and create a password. If you do not have an email address, unfortunately, it is not possible to register.

To register, you need an email address and to create a password. To bid in our auctions, you must also register your mobile number. Landline numbers are not accepted for verification.

Select the ‘Register’ button at the top right corner of our website. You can also click on ‘Log in‘ and then ‘Create a free account’. To register an account, you will need an email address and a mobile phone.

Your password needs to consist of between 6 to 10 characters. When you have finished signing up, you will receive a confirmation email. By clicking on the link in the email, you can confirm your registration and activate your account.

A code entry screen appears at a certain point during the verification process. At the bottom of this screen, you'll find a message indicating what to do if you still haven't received a code after five minutes following your first request. If you follow those instructions, and use the link, you will receive a new text message with a code.

You can sign in by selecting 'Log In' on the top right-hand side of the website. You can sign in using your email address. You’ll also need your password.

You can only sign in with an activated account. In order to activate your account, you will need to click on the link in the confirmation email you received from us when signing up. Please consider that your password is case sensitive. Make sure CAPS LOCK on your keyboard is turned off.

You can request a new password easily by using the 'forgotten your password' link on the sign in page. You'll be sent an email with a link to the password creation page.

Then you are welcome to fill out the form below and send it to us. We will then answer your question as soon as possible.

It can happen that the same bid can be seen by two different bidders. This happens when a user submits a bid that equals (same amount) an automatic bid (maximum bid) of another user. Because an automatic bid is published earlier, it gets priority. Both bids are visible in the bid overview.

It may happen that your connection to the Internet is restricted due to location or due to outdated technology. If this is the case for you, we will automatically display a pop-up window that indicates this. For security reasons, you cannot participate in the auction during this time.

If you would like to participate in the bidup at the end of an auction, we kindly ask you to choose a safe location as a precaution so that you have sufficient internet connection and the possibility to bid is guaranteed.

An automatic bid, or auto bid, is a great way to stick to your budget and stay on top! You’re in full control — you decide the maximum amount you’re willing to bid and the system take care of the fuss.

All you need to do is decide on the maximum you’re willing to bid on that lot. From there, the system will automaticaly place the next minimum bid for you.

Unlike a regular bid, you don’t need to keep checking in and rebidding. If another bidder outbids you, we’ll place a bid for you to put you back on top (always in the smallest possible increments). 

But we’ll never go above the limit you’ve set. If someone bids above your limit, we’ll let you know and then you can decide if you want to place another bid.

The value-added tax invoiced for buyers residing abroad cannot be refunded by farmers who use the flat-rate scheme (9%), as this tax is not payable by the Exhibitor to the tax authorities. The auction fee may be exempted from value-added tax upon presentation of the necessary documents. If the Exhibitor is a business or a farmer opting for 19% value-added tax, the exemption from sales tax does not change.